FAQ

Welcome to our frequently asked questions (FAQ) page! We've compiled a list of common questions and answers related to our products and services to help you find the information you need quickly and easily. Whether you're a new customer or a long-time user, we hope that this page will provide valuable insights and solutions to any issues you may encounter. If you can't find the answer you're looking for, please don't hesitate to contact us for assistance. Our dedicated support team is always available to help you in any way we can.
placing an order

All phone cases are made-to-order. Once production is complete, your item is handed over to our shipping partner for dispatch. The entire process takes up to 5 business days.

We ship globally to all countries listed in our Country Selector.

We offer free shipping in all orders

All international orders are shipped via DDP (Delivered Duty Paid). This ensures that all customs, duties, and taxes are handled in advance, so you won't face any unexpected fees upon delivery.

Delivery takes 3–15 business days depending on the country. See your specific estimated delivery time at checkout.
Returns

We understand that hearts can change, and we strive to accommodate our customers' needs. Please note that we begin preparing for production 1 business day after we receive an order. If you need to cancel an order, we kindly ask that you contact us within 24 hours of placing the order.

We want all of our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your merchandise, please contact us. The following conditions must be met:

  • The merchandise must be returned within 30 days of the delivery date.
  • The customer is responsible for all shipping costs associated with returning the merchandise.
What Is Covered

Please inspect your item when received and reach out to us if you notice any defects. We cover, print issues, and transit damage, including:

  • Printing Errors: Noticeable print defects, incorrect artwork, or missing design elements.
  • Structural Defects: Broken magsafe magnets, cracks, or loose components upon arrival.
  • Fit Issues: Cases that do not fit the exact phone model specified in the original order due to manufacturing dimensional errors.
  • Transit Damage: Items arrived crushed, cracked, or broken during delivery.
What Is Not Covered
  • Normal wear and tear over time (e.g., scratches from daily use, drop damage after delivery).
  • Incorrect phone model selected by the customer at checkout.
  • Damage caused by improper care or exposure to extreme heat, chemicals, or sharp objects.

Still Need Help?

If you didn’t find the answer you were looking for, our support team is always ready to help.